What's In SpaceWorks Web BusinessManager Suite?

SpaceWorks Web BusinessManager Suite enables Global 2000 manufacturers, distributors and supplier-driven marketplaces to sell their products on the Web with our industrial-strength application solution. You can expand functionality over time through optional, companion applications that provide a roadmap for your continued e-Commerce success. The following applications are available in the Web BusinessManager Suite:

SpaceWorks OrderManager, as the foundation of the Suite, automates all of a company's mission-critical, complex order-related activities. It makes 24x7, real-time Web-based order submission, tracking and management possible. Your business buyers can place orders, check inventory availability, track orders, verify account status - all in real-time - through seamless integration with multiple, disparate back-end ERP or legacy systems. Convenient wireless and offline access options are also available.

New OrderManager features include:

SpaceWorks MarketingManager
SpaceWorks MarketingManager allows you to personalize marketing messages and promotions on your Web BusinessManager Suite based B2B web sales channel. You can even send your business customers personalized e-mails that alert them to time-sensitive buying opportunities and provide all the information they need to act immediately. All the information you need to build actionable client profiles can be captured using MarketingManager, including account attributes, account activity, order/clicking history and promotion response. You can also apply rules-based personalization to define exactly when a marketing message or buying opportunity (e.g., product upgrade or cross-sell offer) should be presented to a business buyer and in what form.

New MarketingManager features include:

• Expanded Customer Profiling: Incorporates information about your customers' online activities, such as order and clicking history, into your customer profiles.
• More Rules-Based Targeting Options: Increases the set of available business rules for creating customer-specific online and e-mail promotions.
• Pricing Promotions: Allows you to create promotions offering dollars off or a percentage off a product or entire order. The discount is automatically reflected on the order when the buyer selects the product on promotion.

SpaceWorks SalesManager
SpaceWorks SalesManager provides interactive guided selling capabilities that make it simple for buyers on your site to accurately configure and purchase complex products, like aircraft engines. SalesManager guides buyers throughout the buying decision process using a simple, interactive questionnaire. Buyers are fully empowered to explore various “what if” scenarios as they answer questions. Once the questionnaire is complete, SalesManager uses the buyer’s responses to recommend, and even configure, the purchasing solution that best meets their needs.

New SalesManager features include:

• Online Auction Capabilities

SpaceWorks ServiceManager

SpaceWorks BillingManager
With SpaceWorks BillingManager, your trading partners have 24x7 access to detailed invoice and payment information. It gives your business customers greater access and control over their accounts, while enhancing your invoice processing, including reducing the costs associated with traditional invoicing. Among its convenient online features are:

• Electronic bill presentment and payment
• "All-in-one" bill consolidation
• Invoice-to-order/shipment reconciliation
• Account and sales history
• Targeted e-mail notifications and customer-defined alerts

SpaceWorks ReportManager
SpaceWorks ReportManager provides a number of predefined reports for sales and marketing analysis as well as the capability to create adhoc reports. MarketingManager data can be accessed with our ReportManager reporting and analysis application, allowing you to analyze online promotions and create marketing profile reports. You can also opt to offer "canned" reporting and analysis capabilities to your buyers from directly within SpaceWorks OrderManager, allowing your buyers to analyze their own buying trends, ordering history and more.

SpaceWorks IntegrationManager
SpaceWorks IntegrationManager is the integration engine behind SpaceWorks OrderManager, the foundation of the SpaceWorks Web BusinessManager Suite. Its open, scalable architecture allows you to link individual inventory, ordering, procurement and shipping databases together in real-time via the Internet, without rewriting code or changing databases.

IntegrationManager also provides out-of-the-box integration of the Suite to multiple back-end systems, including ERP, legacy and even home grown systems. In addition, it provides fast, seamless integration to e-Marketplaces and buyer procurement systems.

New IntegrationManaager features include:

• 3rd-Party EAI Integration: Supports the connection of the Suite to any third-party EAI solution. This leverages the seller's EAI solution of choice to provide complete integration between the Suite and back-end systems, e-Marketplaces and buyer procurement systems.
• WebMethods B2B: Integrates the Suite with third-party and buyer procurement systems as well as e-Marketplaces
• WebMethods Enterprise: Integrates the Suite with the seller's back-end systems.
• Commerce One Adapter: Integrates the Suite with the Commerce One procurement systems and e-Marketplaces.
• Expanded Automation: Uses XML and supports industry standards, such as RosettaNet, OBI and BizTalk, to enable the seller and buyers to exchange documents securely without changing business processes to accommodate the technology.
  

Order Management

Target Marketing

Interactive Guided Selling

24 x 7 Customer Service

Electronic Billing

Reporting & Analysis

Seamless Integration

Look for integrated suites of products that are modularized and designed with industry standards in mind so that best-of-breed point products can be added to them as needed to implement business strategy.
— Randy Covill, AMR Research Group

"With the ala carte approach the Suite provides, large-scale enterprises can be nimble in responding to business customers' needs for more functionality, by deploying optional application modules that deliver additional capabilities for expanding B2B
e-Commerce."
— Dave MacSwain, SpaceWorks President and CEO

"B-to-B e-Commerce is about intelligently implementing Internet technology to improve business processes, and companies do not want to find themselves 12 to 24 months behind many of their counterparts in terms of technology development. "
— Jon Ekoniak, Sr. Research Analyst, U.S. Bancorp Piper Jaffray, Upside Today, August 2000

"SpaceWorks Web BusinessManager Suite provides the enterprise with a comprehensive, self-service e-commerce application infrastructure and the functionality to evolve the business process underlying the selling proposition."
—Aberdeen Impact, November 1999

Advantages of Buy vs. Build

• Lower cost (buying saves a company 75%, on average)
• Shorter time-to-market (building can take 1+ years according to industry analysts; SpaceWorks Web BusinessManager Suite can be deployed in as few as 60 days)
• Greater competitive advantage (our short deployment time gets you up and running fast, often ahead of your competitors)
• Out-of-the-box functionality (Web BusinessManager Suite works right, right away providing you with a 24x7, real-time Web-based selling solution)

"The SpaceWorks application is designed to automate all aspects of ordering as a strategic business process, including marketing and selling, order tracking and fulfillment, and supporting a community of selling partners. It readily integrates with existing enterprise systems, ranging from legacy architectures to state-of-the-art ERP systems."
—Patricia Seybold Group, November 1999

(According to AMR research) Customers want one vendor to provide all the pieces that make automated buying and selling of direct goods seamless, linking transactions to order fulfillment, manufacturing supply chains, inventory replenishment, and transportation.
—InformationWeek, June 2000