SalesManager
SpaceWorks SalesManager is an optional application of SpaceWorks Web BusinessManager Suite. It can be licensed individually and added at any time.

Make Complex Ordering Simple For Your B2B Customers
SalesManager makes it easy for your online customers to buy complex products from you. Through its interactive guided selling capabilities, buyers on your site can configure and purchase complex products, swiftly and easily. SalesManager anticipates buyers' queries at each step and guides them through the sale, making the buying process for a complex product set simple and satisfying.

By automating the sales process, you'll realize greater returns through repeat visits by more satisfied buyers. At the same time, you'll cut the costs and delays associated with routing clients to your sales associates or service representatives. Every step of your client's buying experience is enhanced through SalesManager's ability to:

• Consult throughout the sale, from needs analysis to order placement
• Automate complex product configurations, empowering buyers to quickly build and submit valid orders
• Make appropriate cross-sell and up-sell suggestions, like promotional specials or complementary products
• Provide immediate, complete selling knowledge
• Offer an unconstrained, user-friendly guided buying experience
• Enable 24x7 purchasing without requiring intervention from a sales or service rep

Your 24x7 Virtual Sales Rep
SalesManager guides the buyer throughout the buying decision process using a simple, interactive questionnaire. Buyers are fully empowered to explore various "what if" scenarios as they answer questions. Once the questionnaire is complete, SalesManager uses the buyer's responses to recommend, and even configure, the purchasing solution that best meets their needs.

Complex Configurations Made Simple
SalesManager is particularly well suited for guiding buyers through accurately configuring complex orders, like aircraft engines, computer systems, telecommunications equipment, etc. SalesManager immediately alerts the buyer whenever an invalid selection is made. It then provides appropriate alternatives to guide the buyer to a successful conclusion. Errors and buyer frustration are eliminated, resulting in valid, complete purchase combinations every time. SalesManager incorporates Siebel eConfigurator, one of the industry's leading complex configuration applications. It can also integrate to other third-party configurators.

Hold Online Auctions
SalesManager's integration to Siebel eAuction enables you to hold auctions on your B2B site. Auctions provide additional revenue and market opportunities (e.g., liquidate excess inventory or business assets) as well as the flexibility to incorporate market-driven pricing to your existing pricing strategies. Many types of auctions are supported. Although Siebel eAuction is the recommended auction engine, SalesManager also integrates to any other auction application you prefer.

Reach Out and Cross-Sell, Automatically
Because SalesManager links to your marketing information, it can automatically generate appropriate cross-sell and up-sell messages during the sale. With each selection, it recommends complementary products and special offers, increasing the potential for a larger sales order.

Guided Selling

Complex Product Configuration

Online Auctions

Cross-Sell/Up-Sell

"SpaceWorks clients selling highly-complex products will be able to ensure that the buying process for their business customers will be simple and swift in a self-service, Web environment. Through the guided interactive format, these customers will be able to speed through even the most complex product purchase, as if the seller's best sales rep was assisting them throughout the process."
—Dave MacSwain, President & CEO, SpaceWorks

Salespeople live and die by the knowledge they acquire about customers, products and competitors, but online transactions often lack this kind of experience. Configuration technology compensates by codifying and embedding in logic best practices and other kinds of business rules that an application can tap at run time. These rules can include what questions to ask a customer, when to cross-sell and how to price a product for a particular customer. Based on them, the seller can build to order complex products.
—Knowledge Management Magazine, 2000