For Immediate Release:
 

SpaceWorks Sets New Direction For Sell-Side B2B e-Commerce with The Web BusinessManager Suite

SpaceWorks OrderManager Evolves Into End-to-End Web-Commerce Suite Through Development and Partner Strategy

eBusiness Conference & Expo-New York City, NY -- December 14, 1999 -- SpaceWorks, Inc.®, the leading business-to-business sell-side Web commerce software company, today announced the launch of its Web BusinessManager SuiteTM at the opening of the eBusiness Conference & Expo at the Jacob K. Javits Convention Center. This new application suite expands the capabilities of SpaceWorks flagship application, OrderManager®, with complementary, integrated applications that automate specific business-to- business activities over the Web. These activities - personalized marketing, interactive guided selling and complex product configuration, auctions, bill presentment and payment, post-sales service and maintenance and online customer support - can now be supported through this single integrated solution.

The SpaceWorks Web BusinessManager Suite leverages the breadth and depth of the OrderManager application, now in its fourth generation, with the build- out of new features and functionality, and the addition of new capabilities by partnering with best-of-breed software vendors. Companion applications in the Web BusinessManager Suite are seamlessly integrated with OrderManager, delivering a common browser interface to facilitate ease of use and an enhanced buying experience. This Suite allows Global 2000 companies to evolve their Web business strategy over time, without having to replace, restart or reconfigure current Web initiatives.

SpaceWorks OrderManager, as the core application, facilitates comprehensive real-time order management and fulfillment tasks including order submission, inventory availability, order tracking and account status. OrderManager integrates with back- end ERP or legacy systems to provide a 24x7 self-service Web sales channel. SpaceWorks recently announced six new major accounts that are utilizing OrderManager for their business-to-business sell- side e- Commerce solutions.

According to the Aberdeen Group, "By leveraging existing-and building new- capabilities and by partnering with leading marketing, sales, and customer service Internet software providers, SpaceWorks Web BusinessManager Suite provides the enterprise with a comprehensive self-service electronic application architecture -and the ability to continuously evolve the business process underlying the selling proposition."

"SpaceWorks Web BusinessManager Suite is the first B-to-B sell-side solution to address the long-term e- Business needs of Global 2000 companies," said SpaceWorks President and CEO, Dave MacSwain. "Whether a company requires all pieces of the e- Commerce pie now or down the road, this integrated solution readily tackles those business-to-business activities in any order, at any time."

SpaceWorks Web BusinessManager Suite

The SpaceWorks Web BusinessManager Suite includes complementary applications that can be deployed over time or at once, starting with SpaceWorks OrderManager as the foundation. The following applications are available today:

SpaceWorks IntegrationManager enables both inter-application and back-end business process-based integration, as well as integration to buy-side networks and industry marketplaces. This is available today.

SpaceWorks UIManagerTM serves as the means for providing a consistent, highly configurable "look and feel" across multiple vendor applications. This is available today.

SpaceWorks OrderManager® provides key, real-time order management capabilities such as order submission, inventory availability, order tracking and account status, as well customer enrollment, catalog and inventory research, order approval and order fulfillment. OrderManager is at work today for Global 2000 accounts.

SpaceWorks OfflineManager provides access to the OrderManager application offline, (without a Web connection) so field sales reps can make catalog searches, query past orders, display product information and compile an order, among other tasks. Then, upon connecting to the Web, all information will be automatically updated and orders uploaded. This is available today.

SpaceWorks SalesManager enables complex product configuration, interactive guided selling, real- time quote management and configurable pricing. This capability is provided through comprehensive integration to OnLink Technologies' Rainmaker SalesTM application and is available today.

SpaceWorks ServiceManager grants full online customer service capabilities such as managed e- mail, live chat and live voice over the Internet. In addition, the customer has direct access to an extensive, self-service answer database. This capability is provided through comprehensive integration to Servicesoft Technologies' eCenter® solution and is available today.

SpaceWorks BillingManager furnishes Internet-based billing functionality including electronic bill presentment and payment, invoice consolidation and invoice reconciliation. This will be available in Q1 2000 through a third- party software alliance.

SpaceWorks ContentManager gives the selling organization the ability to fully personalize Web content for each trading partner for a truly unique experience. This will be available in Q1 2000 through a third-party software alliance.

SpaceWorks MobileManager displays answers to key real-time order- related queries, such as order status or inventory availability, to a hand-held wireless device. This will be available in Q1 2000 through a third-party software alliance.

These applications will be available within the next two quarters:

SpaceWorks ChannelManager allows the seller to perform extensive post-sales service and maintenance and gather customer feedback through customer chat rooms, bulletin boards, discussion threads and Web-based surveys.

SpaceWorks MarketingManager offers personalized marketing tools such as rules- based personalized marketing and collaborative filtering.

SpaceWorks AuctionManager supplies traditional English Auction capabilities (seller seeks highest bidder) for enterprises that want to generate additional revenue by trading excess inventory or obsolete products. This will be available through a third-party software alliance.

SpaceWorks CollaborationManager enables collaboration on new product designs, sales plans, sales forecasts and supply chain schedules.

About SpaceWorks
SpaceWorks, Inc.® drives billions in B2B revenue today for Global 2000 manufacturers, distributors and supplier-driven marketplaces. SpaceWorks industrial-strength application, the Web BusinessManager Suite, automates all the mission-critical activities involved in B2B selling, including ordering, marketing, billing and more. The solution integrates with back-end systems, e-Marketplaces and customer procurement networks to enable real-time, revenue-generating transactions. SpaceWorks clients include Avaya, BF Goodrich, GE Aircraft Engines, and Maytag Corporation, among others. Alliance partners include PricewaterhouseCoopers, webMethods, Commerce One and more. Additional information is available at www.spaceworks.com.

Note to Editors: OrderManager and SpaceWorks are registered trademarks of SpaceWorks, Inc. All other trademarks and registered trademarks are the properties of their respective holders.

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